What to put in a hotel compendium: the checklist

Updated 22 October 2026

A hotel compendium (a guest directory, or welcome book) is everything a guest would otherwise ask at the front desk: times, services, house rules, local tips. Printed, it goes out of date and gets lost; as a digital guest directory on the guest's phone, it updates in a minute and speaks their language. Here's what to put in it, as a checklist you can copy.

Hotel compendium with Telaio: the practical information in the hotel's own app — The practical information in a hotel's app: what guests would otherwise ask at the front desk.

Hotel app: the Home with the weather, the booking button and the welcome — **The Home** The weather, the button to book, the welcome and the photos: the first thing the guest sees.

The hotel restaurant’s digital menu, with allergen filters — **The restaurant** The menu with photos, filters for allergens and vegetarians, today's specials.

Digital concierge in eight languages: the hotel app in the language of the guest’s phone — **Eight languages, their choice** The app switches itself to the phone’s language, and the guest can change it whenever they like.

A scheduled notification to guests, from the hotel’s Manager — **The scheduled notification** Pick the day and the hour: it goes out on its own, even with your phone switched off.

Telaio: your hotel compendium, ready in your own app

Your own app, with your hotel’s name, logo and colours, on your guests’ phones. They install it by scanning the QR code in the room or at the front desk: ten seconds, no App Store, no account.

Rooms, services, opening hours and a digital guest directory, updated from your phone in thirty seconds
A digital concierge in eight languages: guests read it in their own
Five stay messages that go out by themselves, from the day before arrival to months after check-out
A review request on Google or Tripadvisor, the day after check-out
Offers, a loyalty card and notifications, and it works with no signal in the room

€69 a month · no setup fee · no commission · cancel any time

Founder code: a reserved price for twelve paid months, plus one month free · 44 of 50 left · Get it ›

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The checklist

Arrival and departure: check-in and check-out times, luggage storage, late check-out.
The room: Wi-Fi and password, air conditioning, the safe, what's in the minibar.
Meals: breakfast and restaurant hours, where they're served, what's included.
Services: pool, beach, spa, gym, parking, with hours and prices.
Getting around: shuttle, taxis, buses, how to get into town.
Useful numbers: front desk, emergencies, the nearest pharmacy and doctor.
House rules: pets, smoking, recycling.
The area: the places you recommend, restaurants, day trips.

With Telaio: every item on the list has its place in the app: rooms, services, hours, contacts, the places you recommend.

A digital compendium: the things that change every day

The strength of a digital hotel compendium isn't the fixed information: it's what changes. The pool closed for cleaning, the shuttle moved, a barbecue on the terrace tonight, fresh snow and the lifts are open. On paper you can't update it; in the app you can, from your phone, even from the front desk, in thirty seconds.

With Telaio: each area can be updated by whoever runs it, with its own code: the front desk, the restaurant, the beach.

In the guest's own language

With Telaio the app switches itself to the language of the guest's phone, among eight; your texts show in the languages you write them in. Where a translation is missing, guests read the English.

No download, and no signal needed

Guests install it by scanning the QR code in the room or at the front desk: no App Store, no account. Once installed it opens even without a connection, because the information stays on the phone.

And after the stay

The same digital guest directory keeps working: the day after check-out it can ask for a review on Google or Tripadvisor, and months later remind the guest you'd love to see them again, with a message that goes out by itself.

With Telaio: the five stay messages go out by themselves, and the review request offers nothing in return, as the rules require.

Who already uses it

In Bibione, Hotel Cesare Augusto, Hotel Lido Bibione Beach and Hotel Principe; in the Dolomites, Hotel Fontana and Cèsa Planber. Each has its hotel compendium inside its own app, with its own name.